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Carrierintel Safety Score: 37/100. 39 inspection violations in 12 months. Last inspected Oct 2026.

DOT 797066MC 567192ActiveMotor CarrierInterstateHANOVER INSURANCE CO. +1HANOVER, MD

COMPANY

Authority since
2026-04-24
MCS-150
2026-04-22 · 1,200,000 mi (2025)
Fleet
17 units · — trailers · 22 drivers
Annual mileage (VMT)
1,200,000 mi (2025)

ADDRESS

Physical
7761 CRYSTAL BROOK WAY
HANOVER, MD 21076
Mailing
PO BOX 347
HANOVER, MD 21076

CONTACT

Phone
8889288881
Email
kmadison@retaildeliveryservice.com

OFFICERS

Primary Officer
KENNETH R. MADISON
Title
PRESIDENT

OPERATION & CARGO

Operation classification
Authorized For Hire
Specialty
Household Goods Mover
Cargo types
3
General FreightHousehold GoodsOther: FURNITURE
Self-reported by the company on its latest MCS-150 filing (FMCSA census). Reflects what the carrier is authorized and equipped to haul, not actual recent loads. Specialty is our summary of the declared cargo mix.
AUTHORITY
240 mo
Active authority
INSURANCE
2 active
HANOVER INSURANCE CO.
RISK GRADE
Moderate Risk
2 risk factors · 1 strengths
OOS RATE
26.2%
22 / 84 inspections

Carrierintel Safety Score

Rolling 12-month heuristic based on inspections, OOS, violations, crashes & fatalities. Not the official FMCSA SMS score.

37
out of 100
Needs Attention
Markers: OOS inspection Crash Fatality

Fleet vs Reality

last 12 months · power-unit VINs from roadside inspections
Declared (MCS-150)
17 power units
Unique power units seen
17
+ 1 trailer VINs
Inspections
28
Discrepancy
1.0x

Moderate Risk

2 risk factors · 1 strengths · 3 data points

SAFETY PERFORMANCE

Crash Record
27 crashes · 0 fatal · 11 with injuries · 26 tow-away
Clean Inspection Rate
74% — 62 clean of 84 inspections
Out-of-Service Rate
26.2% — driver OOS 11 insp., vehicle OOS 13 insp.

COMPLIANCE & AUTHORITY

USDOT Registration
Status: Active
Operating Authority
Active: Motor Carrier
Out-of-service orders
None on record
Authority Events
14 historical event(s) on file
MCS-150 Filing
Last filed 2026-04-22

INSURANCE

Active Coverage
2 policy(ies) on file · total max coverage $750,000

SUMMARY

High OOS rate 29% (last 24 mo)
8.8 crashes per 100 trucks/yr — above norm
Active insurance on file

INDUSTRY REPORTS

  • ELD Tampering — Carriers cited for ELD tampering under 49 CFR § 395.8(e), by carrier and state.
  • Top Violations — The ten most-cited FMCSA violation codes of the last 30 days.
  • Phantom Fleets — Declared power units against the vehicles seen at roadside inspections.
  • English Proficiency — Carriers whose drivers were cited under 49 CFR § 391.11(b)(2), by carrier and state.
  • Methodology — Where the data comes from and how the Safety Score and Risk Grade are built.

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